AI-Powered Recruiting Platform
RecruitAssist
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SUMMARY
Glimpse into the Project
RecruitAssist is an AI-powered platform by Kore.ai, which aims to streamline recruitment processes for enterprise clients. When I joined the project, I identified opportunities to improve the platform’s usability and overall user experience, which were critical for its success and launch.
To view the slide deck and know more, get in touch!
View more: https://kore.ai/recruitassist/
MY CONTRIBUTIONS
What did I work on?
During my time I worked on the following aspects of the project:
User Testing
Conducted user interviews and task-based testing. Discovered key issues, such as confusing navigation, workflows, and unclear CTAs.
Feature Prioritization
Collaborated with product managers and developers to prioritize improvements, focusing on enhancing high-impact areas.
Iterative Design
Designed and tested multiple iterations to improve usability score from 72 to 84.
Development Collaboration
Worked closely with engineers to ensure seamless handoffs, and maintained consistent communication to address constraints proactively.
Validation and Launch
Launched the product, receiving positive feedback on usability and design consistency. View the product webpage: here.
REFLECTION
What did I learn?
Collaboration is key
Close coordination with cross-functional teams ensures designs are user-friendly and feasible to implement. It was important to work closely with engineers to ensure seamless handoffs and adherence to design specifications.
Designing for Conversational AI
Unlike traditional interfaces, conversational AI needs to adapt dynamically to a user’s intent, tone, and context. This requires careful crafting of user flows and prompts that feel natural while being efficient. Conversations are inherently messy and unpredictable. Through testing, I’ve learned how critical it is to capture edge cases and ensure the system handles them gracefully. Users often interact with AI in ways designers don’t anticipate, making iteration essential.