top of page

AI-Powered Recruiting Platform
RecruitAssist

SUMMARY

Glimpse into the Project

RecruitAssist is an AI-powered platform by Kore.ai, which aims to streamline recruitment processes for enterprise clients. When I joined the project, I identified opportunities to improve the platform’s usability and overall user experience, which were critical for its success and launch.

To view the slide deck and know more, get in touch!

MY CONTRIBUTIONS

What did I work on?

During my time I worked on the following aspects of the project:

User  Testing

Conducted user interviews and task-based testing. Discovered key issues, such as confusing navigation, workflows, and unclear CTAs.

Feature Prioritization

Collaborated with product managers and developers to prioritize improvements, focusing on enhancing high-impact areas.

Iterative Design

Designed and tested multiple iterations to improve usability score from 72 to 84.

Development Collaboration

Worked closely with engineers to ensure seamless handoffs,  and maintained consistent communication to address constraints proactively.

Validation and Launch

Launched the product, receiving positive feedback on usability and design consistency. View the product webpage: here.

REFLECTION

What did I learn?

Collaboration is key

Close coordination with cross-functional teams ensures designs are user-friendly and feasible to implement. It was important to work closely with engineers to ensure seamless handoffs and adherence to design specifications.

Designing for Conversational AI

Unlike traditional interfaces, conversational AI needs to adapt dynamically to a user’s intent, tone, and context. This requires careful crafting of user flows and prompts that feel natural while being efficient. Conversations are inherently messy and unpredictable. Through testing, I’ve learned how critical it is to capture edge cases and ensure the system handles them gracefully. Users often interact with AI in ways designers don’t anticipate, making iteration essential.

Thanks for reading!

View more...

ClearPath: Accessible Navigation System

iPhone 12 Pro.png
Screenshot 2023-11-27 at 2.29.18 AM.png

Users as innovators and co-creators in the game design

Understanding cultural differences in user experience design

Screenshot 2023-11-27 at 2.28.49 AM.png
bottom of page